Privacy Policy

Welcome to SkillGrid ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create or generate competency matrices
• Subscribe to our services
• Contact us for support

This information may include:

• Email address
• Name and job title (optional)
• Company name (optional)
• Payment information (processed securely by our payment provider)

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscription
• Generate competency matrices based on your inputs
• Send you important updates and notifications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Protect against fraudulent or unauthorized activity

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption at rest and in transit.

The competency matrices you create are stored in your account and are only accessible by you. We do not share your generated content with other users or third parties.

We may share your information with third-party service providers for:

• Payment Processing: We use secure payment processors to handle transactions
• AI Services: We use OpenAI's API to generate competency matrices. Your role and technology inputs are processed to create content, but are not used to train AI models
• Analytics: We use analytics services to understand how users interact with our platform
• Email Services: We use email providers to send transactional emails

You have the right to:

• Access and receive a copy of your personal data
• Rectify any inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@skillgrid.com.

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete your personal information within 30 days, except for data we are required to retain for legal or regulatory purposes.

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@skillgrid.com
• Website: skillgrid.com/contact